Shipping policy
Shipping Policy – Authentic Wheels & Tires
Thank you for shopping with us. All orders are processed and shipped through our network of
trusted suppliers and distributors.
Order Processing Time
Orders are typically processed within 1–3 business days after payment is received. Processing
t
imes may vary depending on product availability and supplier location.
Shipping Time
Most orders are delivered within 3–7 business days after processing. Some items, including
specialty wheels or backordered products, may take longer.
Shipping Rates
Shipping costs are calculated at checkout or provided as a flat rate. Rates may vary based on
product size, weight, and destination.
Tracking Information
Once your order has shipped, you will receive tracking information via email or SMS (if provided
at checkout).
Multiple Shipments
Items may ship separately if sourced from different suppliers or warehouses. You may receive
multiple tracking numbers.
Delays
While we aim for timely delivery, delays may occur due to:
• Carrier issues
• Weather conditions
• Supplier inventory delays
• High order volume
We are not responsible for delays once the order has been shipped.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. We are not responsible for
orders shipped to incorrect addresses provided at checkout.
Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery
confirmation. We will work with the shipping carrier and supplier to resolve the issue.
Signature Requirement
High-value orders may require a signature upon delivery.
Contact
For any shipping questions, contact us at:
info@authenticautowheels.com
904-748-1772